At Thug Zone, we want to make sure everyone has a great experience with our championships. Here's a straightforward guide on how our refund process works:

Cancelling Your Registration:

• Quick Cancellations: If you need to cancel your registration, try to do it right away. If you cancel right after signing up, you might get a full refund.
• Non-Cancellable Events: Some events can't be canceled due to specific rules. Make sure to check the event details before you sign up.

Getting a Refund:

• If We Cancel: If we have to cancel an event, you'll get your registration fee back in full.
• If You Withdraw: If you decide to back out of a championship, let us know at least 3 days before the event starts. If you do, you can get a refund. If it's too close to the event, we might not be able to refund you.
• Emergencies: If something unexpected happens, get in touch with our Customer Service team. We'll look at these cases individually.

Who Can Get a Refund:

Refunds are available if we cancel an event or if you withdraw at least 3 days before it starts.

Make sure to request your refund at least 3 days before the event.

How to Request a Refund:

• Reach out to our Customer Service team with your registration info and why you need a refund.
• We'll review your request and process the refund if it qualifies.

No Refunds For:

• Events that are marked as non-refundable.
• Registrations canceled after the 3-day period before the event.

Cancellation Steps, Fees, and Requirements:

• To cancel, contact our Customer Service team as soon as you decide.
• If you cancel less than 3 days before the event, we may not be able to provide a refund.
• Sometimes, there might be a small cancellation fee. We'll let you know if there are any fees when you request the cancellation.